Samples can be sent for pickup or courier from your clinic. Contact us to arrange collection, or use the Online Results portal to submit a request in advance so we're expecting your sample.

Your clinic can log in to the Online Results portal at any time to check the status of a request. If email notifications are enabled for a request, you'll also receive an email as soon as the result is released.

Results are visible to your clinic's portal account, and — where a pet owner login has been set up — to that owner directly. Access is always scoped to the specific clinic or owner; no one else can see another clinic's or owner's results.

Reach out via our Contact page to arrange sample pickup for your clinic or discuss delivery options.

Clinics are billed per completed test request. Your clinic's portal account includes an Invoices section showing current and past bills.